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FAQ

What is Colostrum?

Colostrum is the initial feeding that a mammal gives its newborn. It is only produced during the first three days after birth. Many people believe it is nothing more than fortified milk – it is not. It is a clear nutritional product that ensures the survival of the newborn. It is loaded with vitamins, minerals, amino acids, growth factors, cytokines, bio-identical hormones, and many other nutritionally important factors. Most animals in the wild do not survive if they are not given this incredible fluid.



How is it produced?

This is the key to effective colostrum. To be fully effective it should be processed under sterile cold conditions. Our product is processed via centrifugation, enzymatic emulsification, micro-filtrated and ultra-micro-filtrated and then freeze dried. It is not pasteurized which destroys most of the active ingredients in colostrum. Our product is produced only from European certified organic cows and European certified organic farms. This is the strictest certification available in Europe today. It means that the cows never receive any antibiotics, animal by-products in their feed, hormones, or pesticides. The cows must do what a cow does which is ruminate which means they eat natural grass. They are treated homeopathically for all conditions. The farms are E.U. certified which means that they have not had any herbicides or pesticides for at least five years. The soil is tested for contaminants on a regular basis. All cows are tested for B.S.E. and Para influenza on an annual basis. See our patented process - click here.



Are there any additives in it?

There are absolutely no additives whatsoever in our product. It is 100% naturally and organically pure.



How much does it cost? And why are there widely differing prices?

Telemorx® costs $69.95 for a bottle of 60 capsules which is one month's supply. The difference in our product is that it is not pasteurized, like most of the "other" brands. Most of the "other" brands process their colostrum by simple filtration to try and remove most of the fat, then pasteurize the product by shooting a fine jet of colostrum into a heated vat and then freeze drying it. Their process can be done in a day or two. Our process takes about five days to accomplish and the product is kept under refrigeration during the entire process, ensuring maximum viability of all of the nutrition. Our process results in a better product. In other words, you get what you pay for.



How does your Reward Points Program work?

You automatically accrue .2 points (equates to 20 cents) for every dollar spent on qualifying products. You will see "Rewards Points " on the product pages for qualifying products. AutoShip and special bundle products do not qualify. To redeem rewards points, you need to be logged into your account. When you are logged into your account, you will see that you can redeem accrued points for eligible products. You can purchase an eligible product if you have enough rewards points to redeem for that product. You can keep track of your Rewards points by logging into your account.  Rewards points are good for up to six months from the date of each qualifying purchase. Start accruing points - shop products with Rewards Points now!



What is your guarantee?

Everyone's body chemistry is different, which means while most individuals may feel a difference, some may not. Most people may see a difference in how they feel by 1-2 weeks of taking our product on a daily basis. If by the third week you have not noticed any difference in your health, you may return uour order for a refund (minus shipping and handling).



How do I place an order?

You may place an order on this website or by phone at 866-510-3665. We are available by phone from Monday-Friday, 8:30am-4:30pm EST.



How do I manage my AutoShip Orders?

Our AutoShip products are a great way to automatically receive your favorite Dr. Murray's products shipped conveniently to your door on a regular schedule that you can select for each product. When you select AutoShip, you Save 10%! View our AutoShip products here.



You can change or cancel your order up to 5 days before the next auto-shipment by logging into your account. Once you're logged into your account, you can manage your AutoShip orders by clicking "Recurring Orders" then "View Details" to cancel, update or change your recurring order date or frequency. We send automatic notifications to you 5 days before the next order is shipped.



What types of payments do you accept?

We accept Visa, MasterCard, Discover and American Express.



What is the best way to contact you?

The fastest way by calling 866-510-3665, however you may also reach us at customerservice@drmurraysonline.com. We will try to return your email with 24 hours or by the next business day.


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